Clear Terms.
Simple Understanding.

Last updated: 2 September 2026

These Terms & Conditions govern your use of the MCW Acoustic Supplies website at https://mcw-acousticsupplies.co.uk/.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use this website.

MCW Acoustic Supplies is a division of MCW Insulation Ltd. The website is primarily intended to provide information about acoustic products, systems and related services to businesses, contractors, professionals and other customers in the United Kingdom.

1. About Us

MCW Acoustic Supplies
A division of MCW Insulation Ltd
Company number: 15556273

Registered office:
MCW Acoustic Supplies, Unit 35 / 1AC, Squires Gate Industrial Estate, Blackpool, FY4 3RN, United Kingdom

Email: sales@mcw-acousticsupplies.co.uk
Telephone: 0330 056 3195
Website: https://mcw-acousticsupplies.co.uk/

2. Use of This Website

You may use this website for lawful purposes only.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malicious software, viruses or other harmful material.
• Interfere with the operation, security or availability of the website.
• Copy, reproduce or commercially exploit website content without our written permission.
• Use information obtained from the website in a way that infringes our rights or the rights of third parties.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.

3. Website Information

We make reasonable efforts to ensure that information displayed on this website is accurate and up to date.

However, product descriptions, images, dimensions, specifications, colours, availability, performance information and other content are provided for general information and may occasionally contain errors or become outdated.

Product images may be illustrative and may not always represent the exact product supplied.

Technical information, datasheets, drawings, test reports and other documentation should be checked against the latest information supplied by the relevant manufacturer or MCW Acoustic Supplies before making important purchasing, design or installation decisions.

Where technical information is provided, it is intended to assist product selection and should not be regarded as a substitute for professional architectural, acoustic, engineering, construction or installation advice.

Our existing B2B Terms of Sale also state that published performance information may come from controlled tests of particular assemblies and that actual site performance can vary depending on construction, workmanship and other factors.

4. Products and Availability

We reserve the right to:

• Change product specifications, descriptions or availability.
• Withdraw products from sale.
• Correct errors in product information or pricing.
• Replace discontinued products with suitable alternatives where appropriate.
• Limit the availability of products where necessary.

Displaying a product on this website does not necessarily mean that the product is currently available.

For made-to-order, cut-to-size, bespoke or specially purchased products, additional terms may apply.

5. Quotations and Orders

Information submitted through our website, including product enquiries, contact forms and quotation requests, does not by itself create a contract for the supply of goods.

A quotation or enquiry response is subject to our confirmation and any applicable commercial terms.

For B2B purchases, orders are governed by our B2B Terms of Sale, unless otherwise agreed in writing.

Our B2B Terms of Sale provide, among other things, rules concerning order acceptance, quotations, pricing, payment, delivery, returns, defects, warranties, liability and governing law.

B2B Terms of Sale: https://mcw-acousticsupplies.co.uk/wp-content/uploads/2026/09/MCW-Acoustic-Supplies-Terms-of-Sale.docx-1.pdf

6. Pricing and VAT

Prices displayed on the website may be subject to change without notice.

Unless expressly stated otherwise, prices may exclude VAT, delivery charges, special packaging, off-loading, storage or other additional costs.

The final price applicable to an order will be confirmed through the relevant quotation, order acknowledgement, invoice or other written confirmation.

Where applicable, VAT will be charged at the prevailing rate.

7. Delivery

Where products are purchased from us, delivery arrangements, delivery charges and estimated delivery times will be confirmed as part of the relevant order or quotation.

Unless expressly agreed otherwise, delivery dates and times are estimates.

Our B2B Terms of Sale contain additional provisions concerning delivery locations, unloading requirements, carriers, delivery delays, transit damage and claims.

Customers should ensure that appropriate access, unloading facilities and personnel are available where required for delivery.

8. Returns, Cancellations and Defective Products

Returns, cancellations and product claims are subject to the terms applicable to the relevant order.

For B2B customers, our B2B Terms of Sale contain specific provisions concerning cancellation, standard stock returns, made-to-order products, cut-to-size products, bespoke products, transit damage, shortages and defective goods.

Nothing in these Terms & Conditions is intended to exclude or restrict any legal right or remedy that cannot lawfully be excluded or restricted.

Where products are supplied to consumers, applicable consumer protection legislation will apply. Consumer rights cannot be removed by contractual terms.

9. Technical Information and Advice

Our website may contain technical information relating to acoustic performance, flooring systems, wall systems, ceilings, insulation, installation methods and other building products.

Such information is provided for general guidance.

The suitability of a product or system depends on the particular project, site conditions, substrate, intended use, installation method and other factors.

Unless we have expressly accepted a specific design responsibility in writing, the customer remains responsible for determining whether a product or system is suitable for its intended application.

Our B2B Terms of Sale similarly provide that general technical guidance does not replace the judgement of the relevant architect, acoustic consultant, engineer, contractor or other competent professional.

10. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to MCW Acoustic Supplies or MCW Insulation Ltd.

This includes, but is not limited to:

• Text
• Product descriptions
• Photographs
• Graphics
• Logos
• Icons
• Website design
• Drawings
• Technical information
• Downloads
• Documents
• Branding
• Layout and page structure

You may view, download or print material from the website for your own legitimate business or personal reference, provided that you do not remove copyright or other proprietary notices.

You must not reproduce, modify, distribute, publish, sell or commercially exploit website content without our prior written permission.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, manufacturers, suppliers, industry organisations, technical resources or other external services.

These links are provided for convenience and information only.

We do not control and are not responsible for the content, availability, security, privacy practices or accuracy of third-party websites.

Visiting a third-party website is at your own risk and may be subject to that website’s own terms and privacy policy.

12. Website Availability and Security

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption.
• Free from errors or defects.
• Free from viruses or other harmful components.
• Compatible with every device, browser or software environment.

We may temporarily suspend, modify or withdraw parts of the website for maintenance, security, upgrades or other operational reasons.

13. Limitation of Liability

To the fullest extent permitted by law, we will not be responsible for losses arising from:

• Your inability to access or use the website.
• Reliance on information provided on the website where that information was intended only as general guidance.
• Errors or omissions in website content.
• Temporary website unavailability.
• Third-party websites or services accessed through links on our website.
• Events outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

For products supplied under a contract, the applicable sales contract and our B2B Terms of Sale will govern the parties’ contractual rights and liabilities.

14. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Please read our Privacy Policy to understand:

• What information we collect.
• How we use personal information.
• How long information is retained.
• Who information may be shared with.
• Your data protection rights.

Privacy Policy:  https://mcw-acousticsupplies.co.uk/privacy-policy/

15. Cookies

This website may use cookies and similar technologies to operate the website, remember preferences, analyse website usage and improve our services.

The use of cookies is explained in our Cookie Policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business operations or legal requirements.

The latest version will be published on this page and the “Last updated” date will be amended accordingly.

Your continued use of the website after an updated version has been published means that you accept the updated Terms & Conditions.

17. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.

The remaining provisions will continue to apply.

18. Governing Law

These Terms & Conditions and your use of this website are governed by the laws of England and Wales.

Subject to any applicable mandatory legal rights, the courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms & Conditions or your use of this website.

Our existing B2B Terms of Sale also provide for the application of the law of England and Wales and the jurisdiction of the courts of England and Wales.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

MCW Acoustic Supplies
A division of MCW Insulation Ltd
Unit 35 / 1AC
Squires Gate Industrial Estate
Blackpool
FY4 3RN
United Kingdom

Email: sales@mcw-acousticsupplies.co.uk
Telephone: 0330 056 3195
Website: https://mcw-acousticsupplies.co.uk/