PRIVACY & DATA PROTECTION
Your Privacy.
Our Responsibility.
Learn how MCW Acoustic Supplies collects, uses and protects your personal information when you visit our website or contact our team.
Last updated: 1 September 2026
MCW Acoustic Supplies (“we”, “us”, “our”) is a division of MCW Insulation Ltd. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://mcw-acousticsupplies.co.uk/, use our website, contact us, request information or quotations, or otherwise interact with us.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended from time to time.
1. Who We Are
MCW Insulation Ltd
Trading as: MCW Acoustic Supplies
Company number: 15556273
Registered office: MCW Acoustic Supplies, 1AC Squires Gate Industrial Estate, Blackpool, FY4 3RN, United Kingdom
Website: https://mcw-acousticsupplies.co.uk/
Email: sales@mcw-acousticsupplies.co.uk
Telephone: 0330 056 3565
For data protection purposes, MCW Insulation Ltd is the data controller responsible for personal data collected through this website and our interactions with you.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide directly
This may include:
First name and last name
Company name
Email address
Telephone number
Business or delivery address
Information provided through contact forms
Information provided through quotation or product enquiry forms
Project requirements and specifications
Information contained in correspondence with us
Any other information you voluntarily provide
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser and device information
Operating system
Pages visited and website activity
Date and time of visits
Referring website or URL
General website usage and interaction information
This information may be used to understand how visitors use our website, improve its functionality and monitor website performance.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
To respond to enquiries and requests
To provide quotations, product information and technical advice
To communicate with you regarding products, projects or services
To process and manage orders where applicable
To provide customer support
To arrange deliveries or other services where applicable
To maintain and manage customer or business accounts
To improve our website, products and services
To understand website usage and improve user experience
To maintain the security of our website and systems
To prevent fraud, misuse or other unlawful activity
To comply with legal, regulatory and accounting requirements
To establish, exercise or defend our legal rights
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We will only process your personal data where we have a lawful basis to do so.
Depending on the circumstances, this may include:
Contractual necessity
Where processing is necessary to provide products, quotations, services or other information you have requested, or to take steps at your request before entering into a contract.
Legitimate interests
Where processing is necessary for our legitimate business interests, such as operating and improving our website, managing business relationships, providing customer support, maintaining security and protecting our business, provided that these interests do not override your rights.
Consent
Where you have given us your consent to process your personal data for a specific purpose. Where processing is based on consent, you may withdraw that consent at any time.
Legal obligation
Where processing is necessary for us to comply with a legal or regulatory requirement.
5. How We Store and Protect Your Data
We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.
These measures may include:
Secure website connections and SSL encryption
Restricted access to personal information
Appropriate security controls for our systems and website
Regular monitoring and security reviews
Limiting access to personal information to people who need it for legitimate business purposes
No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
6. How Long We Keep Your Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors such as:
The nature of our relationship with you
Whether the information is required to provide products or services
Legal, accounting or regulatory requirements
Whether the information may be required to establish or defend legal claims
Our legitimate business requirements
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
7. Who We May Share Your Data With
We may share personal data with trusted third parties where this is necessary to operate our business or provide services to you.
These may include:
Website hosting and IT service providers
Website and software providers
Payment service providers, where applicable
Delivery, courier and logistics providers, where applicable
Professional advisers such as accountants, auditors and legal advisers
Business partners or service providers where necessary to fulfil your request
Regulatory, government or law enforcement authorities where we are legally required to do so
We only provide third parties with information that is reasonably necessary for the relevant purpose.
Where third parties process personal data on our behalf, we expect them to handle it securely and in accordance with applicable data protection requirements.
8. International Data Transfers
Some of our service providers or technology providers may process personal data outside the UK.
Where personal data is transferred outside the UK, we will take reasonable steps to ensure that appropriate legal safeguards are in place as required by applicable data protection law.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Ensure the website functions correctly
Remember preferences
Understand how visitors use the website
Analyse website performance
Improve website functionality and user experience
Some cookies may be essential for the operation of the website, while others may require your consent depending on their purpose.
You can manage or disable cookies through your browser settings and, where provided, through our website’s cookie preferences.
For more information, please see our Cookie Policy.
10. Marketing Communications
Where permitted by law, we may send information about our products, services, news or other business updates.
Where consent is required, we will only send such communications where you have provided the appropriate consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at: sales@mcw-acousticsupplies.co.uk
11. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data in certain circumstances
Request restriction of processing in certain circumstances
Object to processing where we rely on legitimate interests
Object to direct marketing
Request transfer of certain personal data in a structured, commonly used format
Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact us using the details below.
12. Automated Decision-Making and Profiling
We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Where this changes, we will update this Privacy Policy and provide any information required by applicable law.
13. Third-Party Websites and Links
Our website may contain links to third-party websites, including manufacturers, suppliers, industry organisations and other external websites.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
14. Children’s Privacy
Our website and services are primarily intended for businesses, professionals and other adult users.
We do not knowingly collect personal data from children for marketing or other purposes where such collection is not appropriate.
15. Complaints
If you have concerns about how we have handled your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: https://ico.org.uk/
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
17. Contact Us
If you have any questions about this Privacy Policy, our use of your personal data, or your data protection rights, please contact us:
MCW Acoustic Supplies
A division of MCW Insulation Ltd
1AC Squires Gate Industrial Estate,
Blackpool,
FY4 3RN
United Kingdom
Email: sales@mcw-acousticsupplies.co.uk
Telephone: 0330 056 3565
Website: https://mcw-acousticsupplies.co.uk/